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Shipping & Returns

Supply and forwarding expenses

§1 manners of payment other country 

At present we accept the following manners of payment: proforma.

 

For technical reasons it can be that individual payment modules are switched off temporarily in our on-line Shop. We ask it to change over in such cases to another manner of payment.

With debit we examine first the validity of the conveyed data.

During payment by Vorkasse the customer receives our bank account by email, after we examined the availability of the ordered commodity. After receipt the invoice amount dispatch we the order. For pre-assembled eating transfers the part number is to be always indicated as.

With Erstkunden, which pay by debit, we reserve ourselves to examine first the data of the customer more exactly and/or. to offer other manners of payment .


We keep ourselves furthermore forwards with orders on debit, which exceed a certain quantity of orders require the payment by Profora or book the invoice amount first.

 

Selbstabholer receive your order against cash payment (i.e. no payment of kind of hitting a corner possible) in our camp in Mettman.



§2 forwarding expenses inland

We outer finally supply with PACKAGE - service. Our packages are already delivered to 80% within the next 2 day by UPS and set at the customer.

Otherwise forwarding expenses amount to within Germany overall 7,90. These overall Forwarding expenses are only valid up to a total weight of 15 kg. Beyond that we reserve ourselves to organize the supply otherwise whereby for this also additional costs can arise. This is agreed upon however before with the customer.

It is also possible to fetch an order directly with our camp in Mettmann.

§3 manners of payment and forwarding expenses abroad (European Union countries)

Supply abroad European only against Vorkasse and after confirmation of your order by us. We reserve ourselves to require with orders from abroad a certificate of identity of the customer.

Forwarding expenses for deliveries to foreign markets are computed after weight.

The dispatch of the commodity takes place during pre-assembled eating payment after receipt the invoice amount on our account. For this we convey after examination and computation of exact forwarding expenses our bank account data (IBAN) to you as well as an intended purpose, which you indicate for the transfer please.

§4 regular delivery times and partial deliveries

The average delivery time inland is at 14 days starting from confirmation of its order, exception is coating work.

Due to our very extensive assortment and the large number of partly with difficulty procuring products it can occur that not all products are immediately storing available. Most articles are to be referred however at short notice by us again, so that an order is implemented with missing stocks normally at the latest after 1-2 weeks.

If products should not available or sells off to be, the delivery time in exceptional cases can extend on maximally 4 weeks. Concerning this you are informed however first by email.


§7 transport damages and loss

If it should come to a damage of your commodity during the dispatch, we ask you,
this immediately under indication of your part number by Email to lodge a complaint. They receive then immediately a replacement, as soon as the accident with UPS (treatment approx. 6-7 working-days) one clarified.

§8 cancellations

Orders for self-service, which were not concern-oiled after 8 days, can be cancelled by us. The commodity is then not reserved longer for the customer.

Likewise orders against Vorkasse, which were not paid within one period by 8 days by the customer by transfer, can be cancelled, by us automatically.

Cancelled orders remain knowing still another one while in our EDP stored and therefore without problems to be again activated.



Supply and forwarding expenses: Carbonstyle Germany, Mettmann, info@carbonstyle.de

 

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